These words were taught to me many many years ago by a mentor of mine. A business owner whose store I ran for him.
When I was quite green as a manager, I used to call him up and ask him questions, trivial things.. such as, could I re-arrange the store, or could I adjust a certain customer onto a new sales discount structure? Fairly impactful things that, because it was his money, I though it be best to get his permission.
He gave me those wonderful words of advice, and like a lightning bold to the head, suddenly empowered me to make my own decisions.
He went on to explain that any staff member who has a reasonable level of intelligence and knows how the store makes money, can make a decision for themselves. Even if a bad decision is made down the line, it can be discussed, forgiven, and the same mistake won’t be made again in the future.
By empowering your staff to make their own decisions, you release them in a way you can’t imagine. They become far more proactive towards the business and take ownership of their decisions within it.
Teach your staff to make the right decisions for themselves, and you will have far less Micro-Managing to handle.
Matty Mac – Retail Consultant